FAQ - Wynajem autobusów i busów w Krakowie - Autokary-Mikrobusy.pl


Here you will find the answers to our most popular questions-FAQ, but if you still have doubts asking us is the fastest way to answer all of your coach hire related questions.

What service you offer?

Private class – You will have a clean, private A/C vehicle exclusively for your party, no sharing, mostly VW Passat or Mercedes. All prices quoted are for the vehicle and not per person.
Premium class – This will be a Mercedes or similar luxury car with your own driver, no sharing.
Shuttle bus service – This is were you share your ride to your hotel / apartment with other passengers travelling in the same direction. Economy service.
Limousine (Limo) – This will be a Mercedes S class or similar luxury car with your own driver, no sharing, the driver will carry your baggage etc. No sharing.
Stretch Limousine – These carry upto 7 persons with all the luxury that you can imagine inside including a bar etc. No sharing.
Minibus – These come in many sizes and are for exclusive use by your party only, no sharing.
Executive minibus – These will have fewer seats than a normal minibus and usually leather reclining and or with armrests and high backs, some with work tables etc, your driver will be a uniformed chauffeur.
Coaches – These come in all sizes as listed on each results page. If you require other sizes please contact Customer Services.

How do I contact the Central Reservations Office?

You can call us. Alternatively you can text us, email us.

Can I make a booking on line?

Yes, Just enter the details on the ‘Ask about Price’ form. It is then up to you if you would like to make a booking.

Do I have to book online? Can I speak to someone?

Our online booking process is clear and easy to understand. But if you prefer to speak to us you can make a booking on the phone via our reservations line on: lines are open 11:00-19:00 CET monday to friday. Please Note: The prices may vary from online prices, if booking over the phone.

How early do I need to book my car?

We can provide service within 15 minutes sometimes, but the earlier the better. However, 24 hours would be recommended. If you are making a last minute booking it is best to phone, If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.

Can I make a booking if the party consists of more than 8 passengers?

We can provide you a service for any number of passengers using coaches or with a combination of vehicles, please use the special quotation form and ensure that you include the number of passengers in your party and full details of your journey.

Can I cancel my booking?

Yes, you can cancel a booking. Please contact our Helpdesk. Terms and Conditions might Apply.

What happens if I cannot find my driver?

Having ensured that you have correctly followed the Instructions, contact our emergency number supplied and our experienced staff will be able to assist.

I have left something in the vehicle. How do I get it back?

Please contact us. We will then endeavour to have the items returned to you. A charge may be applicable.

Where do I meet my driver when the Pickup is from a Hotel?

For the hotel pick-up, the driver will meet the customers by the reception area of the hotel.

Where do I meet my driver when the Pickup is from a Station?

Simply get off the train and wait for your driver. He will find you.

Can I book a transfer to a private property?

If you are travelling to a private and/or non tourist location and/or residence, please send us a map or directions which you will have received from the owners.

Can you provide child seat?

Yes we can – free of charge. Please inform us at the time of booking if you require child seat.

Notice that as per the EU directive 2003/20/EC the following applies:

Children must use the correct child seat until they are 135cm tall or age 12 (whichever they reach first). They then must wear an adult seatbelt. It is the driver’s responsibility to see that children are restrained correctly. However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available.
Licensed vehicles are subject to the following rules:
• Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available.
• For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken.

Wheelchair. Is this a problem?

No, not at all. Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible, so that we can ensure that the correct vehicle is booked to meet your needs.

Do you charge more because of traffic?

We charge per mile not per minute so you don’t need to worry about traffic – just sit back and relax in the comfort of our clean, comfortable and air-conditioned vehicles as our experienced drivers deliver you safely to your destination.

Can I have a receipt?

Your email Transport Voucher is your receipt however you can get a receipt by request from your driver. If you have paid online then you will receive a receipt by email.

I have lots of luggage, will there be room?

Please inform us at the time of booking if you wish to travel with excess baggage including, but not limited to, surfboards, bicycles, pet carriers or other oversized items to ensure that we will send an air conditioned vehicle tailored to the number of passengers and the luggage requirements specified by you. Should you fail to notify us at the time of booking, you will be liable for any additional costs incurred in the carriage of such items.

Does the driver speak English?

In most cases ourdrivers speak English [80% of our crew], although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer. In such case driver will call help desk in case asistance will be needed.

Does the transfer vehicle have seat belts?

All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supplied in vehicles with seat belts. All transfers are supplied in line with local regulations. If you wish to have a coach supplied with seat belts please inform us.

What type of vehicles do you have?

The majority of our cars are latest model of Mercedes. However other vehicles will be used to specifically accommodate your group, whatever the size.

Are your prices per car or per person?

It depends on service choosen by you. Majority of our service is private and our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.

Will you meet us anytime of day or night?

Yes we provide a 24 hour service. We will meet you at any time of day and there is no extra charge for unsocial hours.

What area do you cover?

We can provide service in most parts of Poland, but if for any reason we can’t we probably know someone who can. Our aim is to enhance the service that we provide, so be rest assured we will go that extra mile to provide you with as much as we can.

Is Your Company licensed and fully insured?

Yes, We are fully licensed. Our license number is 0019027. All our vehicles are also insured

What is a PCO Licence?

Public Carriage License is a license which enables us to carry out private hire assignments as to the regulations set down by the Polish government

Are your drivers licensed?

Yes, all of our drivers have PCO permits and have gone through extensive in-house training to ensure their knowledge of driving, safety, customer service and our technology is the best in the industry.

Can I smoke in the car?

No. We operate a strict non smoking policy in all our vehicles.

How can I pay for this service?

We accept cash, money transfer and all major credit cards payment. Credit card payments are subject to a processing fee.

Do I need to pay in advance?

No you do not need to pay in advance. You may pay cash to the driver after the journey is completed. Although in some cases deposit is needed.